David is a Consultant at Knights.
David has worked in operational and commercial management roles in the UK and Irish Credit Management outsourcing market for over 20 years, engaging in partnership with blue-chip organisations in the Energy, Water, Telecommunications, Mail Order, Automotive and Banking and Finance sectors. His expertise is in delivering innovative and cost-effective customer arrears management solutions throughout all stages of the customer journey. He is also experienced in contact centre Operational and Organisational Change Management.
David specialises in credit management, business process outsourcing, debt recovery, debt sale and purchase, customer lifecycle management and is member of the Chartered Institute of credit Management.